HydraNature Customer Care Commitment

At HydraNature, your satisfaction and well-being are our top priorities. If you ever experience any issues with your order, please don’t hesitate to reach out to us. Our team is here to help and will work promptly to resolve any concerns.
We truly want to know if your skin experiences an adverse reaction to one of our products. Everyone’s skin is different, and while we carefully craft our formulas using only gentle, high-quality ingredients, we understand that not every product will suit every individual.
We don’t believe you should be stuck with a product you don’t love or can’t use. While we proudly stand behind the quality of our skincare, we recognize that skincare is personal. That’s why we offer a 14-day money-back guarantee. If a product doesn’t work for you, simply return it within 14 days of delivery for a full refund—no questions asked.
You can contact us anytime at: [email protected] – we’ll respond promptly.
Thank you for trusting HydraNature – Handmade Skin Care, Gentle Care with Pure Ingredients.

The Ask – Help Us Improve
To help us make HydraNature even better, we kindly ask that you let us know the reason for your return. Your feedback is incredibly valuable and allows us to make thoughtful improvements and accommodations in the future.

Thank you for helping us grow and serve you better.

HydraNature Shipping & Returns Policy
We want you to feel confident with every HydraNature purchase. If something isn’t quite right, we’re here to help.
Returns Address
Please mail your return to:
HydraNature
107 W. 825 S
Willard, Utah 84340

Return Window
Products may be returned within 14 days of delivery for a full refund.

Sale Items
Please note: Only regular-priced items are eligible for a refund. Sale items are final and cannot be refunded.

Return Method
Returns are accepted by mail only.
Customers are responsible for return shipping costs. Please note: Shipping fees are non-refundable unless the return is due to a damaged or incorrect item. Incorrect,

Damaged, or Defective Products
If your order arrives damaged, defective, or incorrect, we’re happy to send a replacement or issue a full refund, including shipping. Your satisfaction is our priority.

Refund Terms
Once we receive and inspect your return, you’ll be notified regarding your refund status. If approved, a refund will be issued to your original payment method. Please allow 7–10 business days for the refund to be processed and reflected in your account, depending on your bank or credit card provider.

Need Help?
We’re here to assist you with any questions about returns or refunds.
Email us at: [email protected]